One of the first areas I wanted to tackle when I joined Klose’s, was to understand what Klose’s stood for. In the first few weeks I was walking stores and the Klose’s team were telling me that Klose’s is community minded, trusting, sponsors clubs, is family minded and part of the hill’s community.
The business also had some ideas of where it wanted to be and how to get there, a strategy plan! In our recent culture survey, our store team members told us they wanted more information about our plan and how they could individually help improve the business.
I was inspired by this and wanted to wrap the message up in an easy 1 page format, so all our team members could relate to it and understand the message.
It was equally important to outline some behaviours that we all should work with to achieve our goals. As such The Klose’s Way was born.
With The Klose’s Way there are 3 key pillars: Customer People Community
These pillars are our strength to leverage and form the foundation of why we do, what we do!
We provide consistent fresh quality products with excellent service to our CUSTOMERS
We look after our PEOPLE
We support our local COMMUNITY, suppliers and sporting clubs
How we achieve this is through our behaviours. Teamwork – we work together Integrity – we hold high integrity Innovation – we constantly think, how can we do things better Leadership – we lead and coach everyone Customer Focused – our customers come first
Its important that we understand that great behaviours, allow everyone to excel in what we do and achieve our pillars of success.
The Klose’s Way is also about recognising our team, so we have introduced recognition cards to help embed The Klose’s Way. We would like everyone in Klose’s to call out great behaviours through a personal message on our new thankyou cards.
The simple art of a personal thankyou goes a long way!
Recruitment and Promotions – Congratulations to the following team members:
Kadriye Burggraaff was promoted to Assistant Manager as of 05/09/2022 joining our Littlehampton store. Kadriye has been with us since April 2020 at our Woodside store and is a great addition to the Littlehampton team bringing her retail and customer service experience.
Jason Harris as of 12/09/2022 became our Online Delivery Coordinator joining our online department. We are very excited to have Jason in this role supporting the online department.
Matt Watkins joined our team on 12/09/2022 as our new Maintenance Coordinator. We are very excited to have Matt join us. Derek and Paul have taken him around to introduce him to everyone. If you haven’t had a chance to meet him yet, please say hi when you do.
Sarah Watkins joined our team on 26/09/2022 as an Assistant Manager currently based at Nairne. Sarah has an extensive background in retail and we are very excited to be working with her.
We also want to acknowledge and thank all team members who have been trialing the Duty Manager role at our Littlehampton and Woodside stores. Keep up the great work!
We are currently recruiting for the following roles:
Assistant Manager (floater)
Day casuals for Grocery and Deli at Birdwood, Littlehampton, Lobethal, Nairne, and Woodside
Junior team members for Birdwood, Littlehampton, Lobethal, and Woodside
Klose’s Company Policies
We will be updating our company policies via Roubler. This will mean that old policies will be removed and new ones added. You will need to re-acknowledge all company policies. If you don’t re-acknowledge all our company policies, it may affect your ability to be rostered on in the future.
Please note we have one of our busiest times of the year fast approaching with Christmas just around the corner, please ensue you have your correct availability entered into Roubler.
A friendly reminder that leave around the Christmas period is unavailable and is a block out period. We need all hands on deck to serve our communities during the festive period.
Friendly reminder to wear your name badge while at work. If you have lost your name badge, please email Kelly.firstname.lastname@example.org to request a new one
– Visiting our supplier, Bache Bros. –
Dave, Gordon & Derek met with George & Donna Mercurio of Bache Bros, the major supplier of fruit and vegetables to our stores, for one VERY EARLY morning tour of the Pooraka Fruit & Veg Market.
The whole operation is run with great professionalism. They are the equal biggest supplier at the Market, as well as having two extensive production packing and ripening facilities across the road.
They also have a very impressive avocado ripening facility, where we learnt that they process approximately 90% of the avocados sold in South Australia!
Interestingly, the Bache business (est. 1901) is a year older than the Klose business (est. 1902), although they have had eight separate owners in this time.
It was well worth the trip to understand one of our major supply partners better and strengthen that relationship. Two great companies with a rich and long history working together.
2022 Adelaide Hills Careers Expo
In August, Kelly Bennett (HR) & Jordan Caldwell (Woodside Manager and past student of Cornerstone College) attended Klose’s first “Adelaide Hills Careers Expo” at Cornerstone College. They had a wonderful evening talking to both parents and students alike, about all the different career pathways within Klose’s. Jordan even enjoyed seeing some of his old teachers!
Other attending businesses passed on great feedback to them regarding who Klose’s are as a company and what we represent within our community. That they love shopping with us and how our customer service excels against others. Being recognised for these attributes by fellow businesses within the Adelaide Hills is something to be very proud of, so well done everyone!
Overall, attending was a huge success! We hope to participate again next year spreading the word about career opportunities within Klose’s.
GEELONG CATS are our 2022 Premiers! Whether you’re a Cats supporter or not, you must admire their season and the way they beat the Sydney Swans on the last Saturday of September. Geelong 20.13 – 133 defeated Sydney Swans 8.4 – 52.
Below you will see who scored well and not so well in this seasons footy tipping competition, but once again, it was close at the finish! CONGRATULATIONS LUKE DAVIES!!! Gaining 10 points in Round 22 and utilising his ‘Wildcard’ to double his points in Round 23, receiving another 10pts (20pts) propelling him from sitting 16th after Round 21 to finish first BY ONE POINT! Well done Luke!
I’d like to congratulate all of our 2022 winners and say a BIG thank you to everyone for being a part of this fun competition within our workplace. Another BIG thanks go to the Klose family/management for the ability to use the Foodland AFL tickets for games at Adelaide Oval. Many of you enjoyed this throughout the season as a perk of being in the footy tipping competition and were very appreciative of being able to go and cheer on your favourite teams. I hope to see you all back on-board next year again.
Luke Davies pictured with the 2022 Klose’s Footy Tipping Competition Trophy
1st Place – 160pts = $500 LUKE DAVIES (Woodside) 👏🏻👏🏻👏🏻
Equal 2nd Place – 159pts = Share 2nd & 3rd prizemoney $300+$150 = $225ea SEB JOHNSON (Nairne) and KEVIN THIRKELL (Woodside) 👏🏻👏🏻👏🏻
4th Place – 157pts = $50 MADDY LITTLE (Nairne) 👏🏻👏🏻👏🏻
What has been happening in the world of Sustainability at Klose’s?
We have ……
commenced trials of BioPak compostable gloves in deli departments
donated 13.4 kgs of toner cartridges through Close The Loop in 3 months
collected 418 kgs of batteries through in-store EcoBatt recycling stations
signed up two additional stores to the Food for Change program, Woodside, and Balhannah
donated the equivalent of over 4000 mealsover the last 3 months through Food for Change
11 staff members nominated themselves to be a Sustainability Champion. Thank you and congratulations to Ciaran Scales, Bonnie Homer, James Colquhoun, Ella Homer, Andrew Work, Karen Mapps, Savannah Angus, Susan Brooks, Rachel Colla, Sam Weston, and Mel Kretschmer. We are still looking for more Sustainability Champions in all stores. Please nominate yourself!
Please feel free to contact Millie with any feedback or ideas you have regarding Klose’s sustainability journey.
WHAT ARE PEOPLE SAYING ABOUT US????
KLOSE’S FOODLAND BALHANNAH ⭐️⭐️⭐️⭐️ Mick Dromgool
KLOSE’S FOODLAND BIRDWOOD ⭐️⭐️⭐️⭐️⭐️ Tim – Great store, well stocked
KLOSE’S FOODLAND LITTLEHAMPTON ⭐️⭐️⭐️⭐️⭐️ wb_k : Easy parking. Good selection of food. Friendly place.
KLOSE’S FOODLAND LOBETHAL ⭐️⭐️⭐️⭐️⭐️ GR1 Partnavia – Great store, clean and provides everything for a quick shop.
KLOSE’S FOODLAND NAIRNE ⭐️⭐️⭐️⭐️⭐️ Elizabeth Johns – First time here, absolutely beautiful shop. So clean and very well set out. Fruit and vegetables top quality. Will be back.
KLOSE’S FOODLAND WOODSIDE ⭐️⭐️⭐️⭐️⭐️ Tony Kuiper – Well laid out. Great variety of local products. friendly staff.